IBPS Clerk Recruitment 2026: CRP CSA-XVI Notification Released for Customer Service Associate Posts
The Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI notification for recruitment to the post of Customer Service Associate (CSA) in participating Public Sector Banks for vacancies for the 2027-28 recruitment year. Eligible graduates can apply online between August 1 and August 21, 2026.
The recruitment will be conducted through a two-stage online examination comprising the Preliminary Examination and Main Examination, followed by provisional allotment to participating banks. Candidates should carefully check the eligibility requirements, state-wise application rules, local-language conditions and examination pattern before submitting their applications.
IBPS CSA-XVI Recruitment 2026: Overview
Particular Details
Recruiting body Institute of Banking Personnel Selection (IBPS)
Recruitment CRP CSA-XVI
Post Customer Service Associate (CSA)
Cadre Clerical cadre
Vacancy year 2027-28
Application mode Online
Registration dates August 1 to August 21, 2026
Preliminary Exam October 2026
Main Exam December 2026
Provisional Allotment March 2027
Official website IBPS official website
The notification states that the vacancies listed are indicative. Final provisional allotment will depend on the actual vacancies reported by participating banks and their business requirements.
Which Banks Are Participating in IBPS CSA-XVI?
The participating Public Sector Banks listed in the notification are:
Bank of Baroda
Bank of India
Bank of Maharashtra
Canara Bank
Central Bank of India
Indian Bank
Indian Overseas Bank
Punjab National Bank
Punjab & Sind Bank
UCO Bank
Union Bank of India
Candidates are recruited through the common process and subsequently provisionally allotted to a participating bank based on merit-cum-preference, reservation rules and the actual vacancies available.
IBPS Clerk 2026 Important Dates
The registration and examination schedule announced in the notification is as follows:
Event Date/Month
Online registration begins August 1, 2026
Last date to apply August 21, 2026
Last date for fee payment August 21, 2026
Edit/correction window Two days after registration closes; date to be notified
Pre-Examination Training September 2026
Preliminary call letter September 2026
Preliminary Examination October 2026
Preliminary result November 2026
Main call letter November 2026
Main Examination December 2026
Provisional allotment March 2027
Candidates should not wait until the final day to submit the application because payment and registration must both be completed within the notified period.
IBPS CSA-XVI Eligibility Criteria
Educational Qualification
Candidates must possess a graduation degree in any discipline from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.
The candidate must have the required marksheet or degree certificate and must have graduated by the time of registration. The final result must have been declared on or before August 21, 2026.
There is also a computer-literacy requirement. Candidates must have operating and working knowledge of computer systems. This can be established through a certificate, diploma or degree in computer operations/language, or by having studied Computer/Information Technology as a subject in school, college or an institute.
Age Limit
The age limit is calculated as on August 1, 2026:
Minimum age: 20 years
Maximum age: 28 years
Candidate must have been born between August 2, 1998 and August 1, 2006, both dates inclusive.
Age Relaxation
Category Relaxation
SC/ST 5 years
OBC (Non-Creamy Layer) 3 years
PwBD 10 years
Ex-Servicemen/DESM As specified in notification
Eligible widows/divorced women/women legally separated and not remarried Category-specific relaxation
For example, eligible SC/ST candidates in the specified women category can receive concession up to 40 years, while the corresponding limits are 38 years for OBC and 35 years for General/EWS candidates.
State/UT and Local Language Requirement
One of the most important points for applicants is the state/UT-wise recruitment structure.
Candidates applying for a particular State/UT must be proficient in the specified or opted local language, including reading, writing, speaking and understanding.
For Karnataka, the examination versions listed include:
English, Hindi, Kannada and Konkani.
Candidates must select one eligible local language while applying. If a candidate has studied the relevant language in Class 10 or above and can produce the required certificate, they may not have to take the separate language proficiency test.
Candidates who need to take the Local Language Proficiency Test (LLPT) will do so after qualifying the Main Examination/provisional allotment but before joining the allotted bank. Failure to qualify can result in disqualification.
Application Fee
The application fee/intimation charges are:
SC/ST/PwBD/ESM/DESM: ₹175, including GST
All other candidates: ₹850, including GST
Online payment is available from August 1 to August 21, 2026. Applicable bank transaction charges must be borne by the candidate.
IBPS Clerk 2026 Exam Pattern
The recruitment examination consists of Preliminary and Main examinations.
Preliminary Examination
The Preliminary Examination carries 100 questions for 100 marks, with a total duration of 60 minutes.
Subject Questions Marks Time
English Language 30 30 20 minutes
Numerical Ability 35 35 20 minutes
Reasoning Ability 35 35 20 minutes
Total 100 100 60 minutes
Each section has separate timing. Candidates must qualify in all three tests by securing the cut-off marks decided by IBPS. Candidates shortlisted from the Preliminary Examination will proceed to the Main Examination.
Main Examination
The Main Examination consists of 160 questions for 200 marks with a total duration of 125 minutes.
Subject Questions Maximum Marks Time
General/Financial Awareness 40 50 20 minutes
General English 40 40 35 minutes
Reasoning Ability 40 60 35 minutes
Quantitative Aptitude 40 50 35 minutes
Total 160 200 125 minutes
The tests are separately timed.
Negative Marking
Candidates should be careful while attempting objective questions.
For every wrong answer in both the Preliminary and Main examinations, one-fourth (0.25) of the marks assigned to that question will be deducted.
There is no penalty for questions left unanswered.
How Final Selection Will Take Place
The Preliminary Examination is essentially a screening stage. Candidates who qualify and are shortlisted appear for the Main Examination.
For provisional allotment, IBPS considers the Main Examination performance along with the applicable state/UT vacancies, reservation rules and candidate preferences. The notification makes clear that the vacancies mentioned are indicative and actual allotment will depend on vacancies reported by participating banks.
The candidate must also satisfy the local-language requirement wherever applicable.
Therefore, applicants should not assume that clearing the Preliminary Examination automatically guarantees selection. The Main Examination and subsequent allotment stages remain crucial.
Pre-Examination Training
IBPS may arrange Pre-Examination Training (PET) in online mode for eligible candidates belonging to categories including SC, ST, OBC, minority communities, Ex-Servicemen and Persons with Benchmark Disabilities.
Candidates who wish to use PET should indicate their preference in the online application. Merely attending PET does not create any right to selection or allotment.
PwBD and Scribe Facilities
The notification contains specific provisions for candidates with benchmark and specified disabilities.
Eligible candidates using a scribe can receive compensatory time of 20 minutes for every hour of examination, subject to the applicable conditions. Candidates must indicate their requirement during online registration because the compensatory time is system-based.
Candidates using a scribe must also comply with IBPS rules regarding the eligibility and conduct of the scribe.
Documents Required
Candidates should preserve the documents needed for later stages of recruitment. The notification lists documents including:
Online application printout
Proof of date of birth
Photo identity proof
Graduation marksheets/certificate
Proof of studying the applicable local language
Caste certificate, wherever applicable
EWS Income and Asset Certificate, wherever applicable
PwBD certificate, wherever applicable
Ex-Servicemen documents, wherever applicable
Non-submission of required documents at document verification/joining can result in cancellation of candidature.
Important Rules Candidates Should Know
IBPS has also specified several application-related conditions.
Candidates should submit only one application. If multiple applications are submitted, only the latest valid completed application will be retained, while fees paid for other applications will be forfeited.
Once the application is registered, it cannot simply be withdrawn and the fee will not be refunded. Candidates should therefore verify their details carefully before completing the application.
The state/UT preference selected for provisional allotment is also important because the notification says the option, once exercised, is irrevocable.
IBPS CSA-XVI Salary and Pay Scale
The notification gives the CSA basic pay scale as:
₹24,050 – ₹1,340/3 – ₹28,070 – ₹1,650/3 – ₹33,020 – ₹2,000/4 – ₹41,020 – ₹2,340/7 – ₹57,400 – ₹4,400/1 – ₹61,800 – ₹2,680/1 – ₹64,480.
The CSA is also eligible for allowances and other benefits according to the rules of the participating bank.
This makes the recruitment an important opportunity for graduates looking to enter the clerical cadre of Public Sector Banks.
Why IBPS Clerk CSA-XVI Recruitment Matters
The CRP CSA-XVI recruitment offers candidates an opportunity to compete for clerical positions across multiple Public Sector Banks through a common recruitment process.
Instead of applying separately to each participating bank, candidates go through the IBPS common examination process. After the Main Examination, provisional allotment is made based on merit, preferences, reservation rules and actual vacancies.
The state-wise structure is particularly important. Candidates should select their State/UT carefully and ensure that they meet the corresponding local-language requirement before submitting the application.
How to Apply for IBPS CSA-XVI 2026
Eligible candidates should follow these steps:
Visit the official IBPS website.
Open the CRP CSA-XVI recruitment section.
Read the detailed notification carefully.
Register using the required personal and contact details.
Enter educational qualification information.
Select the applicable State/UT and language option.
Upload the required photograph, signature and documents in the prescribed format.
Check all details carefully.
Pay the applicable application fee.
Submit the application.
Save and download the final application form and payment confirmation for future reference.
IBPS has specifically advised candidates to regularly check its official website for subsequent announcements and updates.
Key Takeaway for Aspirants
The IBPS CSA-XVI Recruitment 2026 is an important banking opportunity for graduates between the prescribed age limits. The registration window is open from August 1 to August 21, 2026, while the Preliminary Examination is scheduled for October and the Main Examination for December 2026. Provisional allotment is expected in March 2027.
Candidates should pay particular attention to the State/UT selection, local-language requirement, graduation qualification, age eligibility and examination pattern. Since the vacancies are indicative and final allotment depends on actual vacancies reported by participating banks, candidates should treat the figures in the notification as subject to change.
Most importantly, applicants should rely on the official IBPS notification and website for any subsequent changes to dates, examination arrangements, vacancies or eligibility conditions.
Official Notification Source
The uploaded official IBPS notification is CRP CSA-XVI – Common Recruitment Process for Customer Service Associates in Participating Public Sector Banks, vacancies of 2027-28.
FAQs
Q1. What is IBPS Clerk Recruitment 2026?
IBPS Clerk Recruitment 2026 is the CRP CSA-XVI recruitment process for Customer Service Associate posts in participating Public Sector Banks. The recruitment covers vacancies for the 2027-28 cycle.
Q2. What is the IBPS CSA-XVI application date?
According to the notification, online registration begins on August 1, 2026, and the last date to apply and pay the applicable fee is August 21, 2026.
Q3. What is the age limit for IBPS Clerk 2026?
Candidates must be at least 20 years old and not more than 28 years old as on August 1, 2026, subject to applicable category-wise age relaxation.
Q4. What is the educational qualification for IBPS Clerk CSA-XVI?
Candidates must hold a graduation degree in any discipline from a recognised university or an equivalent qualification recognised by the Central Government. The result must have been declared by August 21, 2026.
Q5. What is the IBPS Clerk application fee?
The fee is ₹175 for SC/ST/PwBD/ESM/DESM candidates and ₹850 for all other candidates, inclusive of GST.
Q6. When will the IBPS Clerk Preliminary Exam 2026 be conducted?
The Preliminary Examination is scheduled for October 2026. The Main Examination is scheduled for December 2026.
Q7. What is the IBPS Clerk Preliminary Exam pattern?
The Preliminary Examination has 100 questions carrying 100 marks, divided among English Language, Numerical Ability and Reasoning Ability, with a total duration of 60 minutes.
Q8. What is the IBPS Clerk Main Exam pattern?
The Main Examination consists of 160 questions for 200 marks with a total duration of 125 minutes. It covers General/Financial Awareness, General English, Reasoning Ability and Quantitative Aptitude.
Q9. Is there negative marking in IBPS Clerk 2026?
Yes. One-fourth of the marks assigned to a question will be deducted for each incorrect answer in the objective tests. No marks are deducted for unanswered questions.
Q10. Is knowledge of the local language required?
Yes. Candidates applying for a State/UT must meet the applicable local-language proficiency requirement. The notification specifies that proficiency includes reading, writing, speaking and understanding the relevant language.
Q11. Which banks are participating in IBPS CSA-XVI?
The notification lists 11 participating Public Sector Banks, including Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India.
Q12. When is provisional allotment expected?
The IBPS calendar in the notification schedules provisional allotment for March 2027.
Disclaimer: This article has been prepared from the official IBPS CRP CSA-XVI notification provided in the source PDF. Vacancy figures are indicative and may change based on actual vacancies reported by participating banks. Candidates should verify the latest dates, instructions, eligibility requirements and other updates on the official IBPS website before applying.
Do Follow For More Info @ http://roydailyupdate.in
Do WhatsApp @ https://chat.whatsapp.com/K5POJK9KbpN8egjjOCaOw6
About the Author
Ravi — Founder & Content Writer, Roy Daily Update
Ravi is a blogger and digital content creator who covers government job notifications, recruitment updates, competitive examinations, business and stock-market news, breaking news and trending developments. Through Roy Daily Update, he focuses on presenting important updates in a simple, reader-friendly format while highlighting key dates, eligibility requirements, application details and other information useful to readers.